Gaming is meant to be fun — and Freebet wants you to enjoy that fun responsibly, every time. Your safety is our highest priority.
How Freebet keeps your gaming safe
Set your own daily or weekly play time. Freebet sends you automatic alerts so you never go over your limit.
Set your own daily, weekly, or monthly deposit limit. Once set, you will not be able to deposit beyond that amount — it is the most effective way to stay in control of your budget.
Feel like you need a break? Temporarily suspend your account for anywhere from 24 hours to 6 weeks. During this period, you won't be able to place any bets.
If you want to step away from gaming for an extended period, choose self-exclusion. Your account can be fully suspended for anywhere between 6 months and 5 years.
If your losses exceed a set amount, your account will be automatically suspended for a specified period. This is highly effective for keeping financial losses under control.
If you feel gaming is getting out of control, our specialist support team is available 24/7 — with complete confidentiality.
Responsible Gaming means more than just playing less — it means enjoying gaming consciously, with a plan, and within your means. Freebet believes gaming is a form of entertainment and should never be used as a source of income or a way to cope with stress.
Online gaming is growing fast in Bangladesh — and with that growth comes an increased risk of addiction for some players. Freebet wants every member to live a healthy and happy life. That's why we don't just provide entertainment; we're also committed to your safety.
The core principle of responsible gaming is simple: play for fun, not out of fear of losing. Treat winnings as a bonus, not a necessity. Most importantly, the other areas of your life — family, work, health — should always come before gaming.
Freebet's Commitment: We do more than run a gaming platform — we are committed to creating a safe gaming environment. Responsible gaming is at the heart of our business model.
Every member must agree to follow responsible gaming guidelines when registering with Freebet. We believe that building an informed community of players is our greatest responsibility. This culture of responsible gaming helps every member of the Freebet family stay healthy in the long run.
Gaming addiction doesn't always appear suddenly — it can gradually become part of everyday life. If you notice any of the signs below, seek help immediately. Knowing yourself is the first step toward responsible gaming.
Warning Signs: If you notice these signs, seek professional support.
If you answer "Yes" to 2 or more of the questions below, please reach out to our support team.
Positive Signs: If you stick to your budget, can laugh off a loss, and maintain healthy relationships with family and friends — you are a responsible gamer.
Freebet gives every member powerful tools to manage their own gaming. They are completely free and can be activated at any time.
Set a maximum daily play time. You'll receive an automatic notification when you reach your limit.
Set a maximum daily, weekly, or monthly deposit amount.
Once your losses reach a set amount, your account will automatically pause for a specified period.
Take a temporary break from 1 day up to 6 weeks. Gaming will be suspended for the entire duration.
Block gaming activity entirely for anywhere between 6 months and 5 years. This cannot be cancelled once activated.
Pop-up notifications will appear at set intervals — showing how long you have been playing and how much you have won or lost.
Log in to your account on the Freebet app or website.
Click your profile icon in the top right corner and go to the "Responsible Gaming" option.
Select whichever you need — a time limit, deposit limit, or self-exclusion.
Set an amount or time limit and confirm. Changes take effect immediately.
Using the right tools isn't enough for responsible gaming — you also need the right mindset. Here are the principles that experienced Freebet members have followed for years.
The Golden Rule: "Responsible gaming doesn't mean playing less — it means playing at the right level, with the right mindset." Freebet is always here for you.
Freebet strictly prohibits gaming by anyone under the age of 18. Keeping children and teenagers away from this environment is the most important part of responsible gaming.
Age verification is mandatory at registration. Identity is confirmed through the KYC process using a national ID card or birth certificate. Anyone who registers with false information will have their account permanently closed.
Advice for Parents: Make sure your children cannot access gaming through your device or account. Use parental control software and keep your devices password-protected. Always remember to log out of the Freebet app or website.
Important: If you suspect a minor is using Freebet, please notify us immediately at [email protected]. We will take action right away.
Gaming addiction is a health issue — not a sign of weakness. Reaching out for help is the bravest thing you can do. As part of responsible gaming at Freebet, we want to share the following support resources.
Freebet Support
24/7 live chat support is available. Talk to us about any gaming-related concern — in complete confidence.
Contact by Email
[email protected] — Email us for more information. We respond within 24 hours.
National Mental Health Helpline
Bangladesh Government mental health helpline: 16789. Completely free of charge.
Family Support
Is someone in your family struggling with a gaming addiction? Freebet's support team is here to guide family members too.
Remember, asking for help isn't a sign of weakness — it's the most responsible thing a player can do. Freebet is always here for you, not just in gaming, but through every challenge life brings.
Join Freebet and enjoy the experience with our safe gaming tools. Your safety is our priority.